Masters In Home Care is hiring a full-time Intake Coordinator to work in our Rocky Hill office.

The Intake Coordinator is responsible for the coordination of initial home health care referrals in accordance with state and federal guidelines. The Intake Coordinator is responsible for assuring a prompt, courteous response to patient/family and referral sources’ requests for services. This is an in-office full-time position (8 Hours per day), and the hours are 9am to 5pm.

About Masters:

Masters In Home Care is a Medicare Certified, ACHC accredited, home health care agency with offices in Rocky Hill and Hamden. We are a HEARST CONNECTICUT MEDIA TOP WORKPLACES AWARD winner and our CT home care agency professionals are registered nurses (RNs), licensed practical nurses (LPNs), physical therapists, occupational therapists, speech language pathologists, medical social workers, and certified nursing assistants (CNAs) at the top of their professional careers. We only employ those professionals with years of experience in patient care. We provide top notch patient care throughout the State of Connecticut and would love to hear from you!

What you will be doing:

Responsible for processing home health referrals in an accurate, timely manner, includes accurately completing data input and client information from referral sources in a variety of manners (phone/fax/email/portals/etc)

• Ability to learn and retain intake protocols
• Serve as the liaison between company, referral sources, and patients/caregivers
• Track and follow up with all patients who are pending starts of care, including face to face visits, paperwork, and physician visit note tracking
• Understand and effectively communicate the services offered by the agency
• Attach, scan, and upload referral information and other required patient documents into the agency’s electronic medical record system
• Interact with referral sources and business development team regarding new referrals
• All other duties as assigned by supervisor
• 40 hours/week (9am to 5pm)

What you will bring:

Current and active CT Licensed Practical Nurse License in good standing

• Proficient with Medicare guidelines
• At least one (1) year of home health experience preferred
• At least one (1) year of experience in a customer service capacity within a medical setting preferred
• Proficient typing, using a computer, and multiple software applications (Microsoft office, Google Apps, and electronic medical records)
• Must be able to document accurately and appropriately
• Demonstrates patience, flexibility, and a cooperative attitude
• Able to provide excellent customer service
• Position requires a majority of interaction over the phone-must be able to communicate clearly and concisely both verbally and in written communications
• Able to effectively manage concurrent demands and multi-task
• Familiarity with medical terminology preferred
• Ability to work well in a team environment
• Experience in an accredited organization preferred
• Valid driver’s license in good standing and motor vehicle insurance
• Must have own dependable transportation kept in good working condition
• Ability to function in a fast-paced, high volume environment

Benefits:

We Take Care of Our Employees!!!!! As a family owned and operated agency, you will be appreciated for your hard work with a generous compensation package including a variety of benefit options such as medical/dental/vision, 401K retirement plan including a matching option, paid lunch break, life insurance and short term disability. (benefits vary depending on pt or ft status). Plus, your Paid Time Off carries over year to year!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical specialties:

• Home Health

Standard shift:

• Day shift

Supplemental schedule:

• On call

Weekly schedule:

• Monday to Friday

COVID-19 considerations:

We adhere to all CDC guidelines and PPE is provided at no cost to the employee.

Ability to commute/relocate:

• Rocky Hill, CT 06067: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Home care: 1 year (Required)

License/Certification:

• LPN License (Required)

Work Location: In person